181. Handling Difficult Charter Situations: Weather, Cancellations & Guests

Not Every Trip Goes as Planned

Charter operators must be prepared for:

• bad weather
• cancellations
• difficult guests

Weather Decisions

Safety comes first.

• reschedule when necessary
• communicate early
• avoid pressure to go out

Cancellations

Set clear policies:

• timeframes
• refunds
• rescheduling terms

Unruly or Intoxicated Guests

You have the right to:

• refuse service
• end the trip
• protect safety onboard

Illegal Activity

👉 Zero tolerance

You must:

• stop the activity
• return to dock if necessary

Final Thought

Professional operators plan for problems before they happen.